ERGO Life Insurance SE Eesti filiaal

Why are ERGO’s life insurance companies in the Baltic States merged?

The purpose of merging ERGO's life insurance companies is to improve life insurance service, make our business processes more efficient and use the resources and know-how inside the group. We want to make ERGO’s life and health insurance more competitive in the Baltic States by merging the companies into one. We want to be and remain a good and reliable partner for our clients.

Must the insurance contracts entered into before the merger be amended?

All life and health insurance contracts will remain in force as they are, and the change of name also doesn’t require any additional activities. The merger of life insurance companies will not affect the right and obligations of the clients of ERGO Life Insurance SE Eesti filiaal.

How have the terms and conditions and procedure of pension payouts changed after the merger?
All pension contracts will remain in force as they are, and the change of name also doesn’t require any additional activities. The merger of life insurance companies will not affect the right and obligations of the clients of ERGO Life Insurance SE Eesti filiaal..

Whose account will my life insurance premiums go to after the merger?
In Estonia, the premiums you pay will be received in the bank account of ERGO Life Insurance SE Eesti filiaal. The reserves formed of premiums and other sources will still be invested according to the investment policy of the ERGO Group in carefully selected instruments of various countries (bonds, fund units, equities, etc.). ERGO Life Insurance SE as a whole is responsible for the company’s obligations to its clients.

Did current accounts and bank details change after the merger?
Current accounts and bank details will not change as ERGO Life Insurance SE Eesti filiaal will take them over.

What will happen to life insurance premiums transferred to the current account of ERGO Elukindlustuse AS after 3 January?
According to the agreement between ERGO and banks, the payee’s name will automatically change into ERGO Life Insurance SE Eesti filiaal. ERGO’s clients will not have to do anything for this to happen.

Who do I contact if I have a question about the terms and conditions of my contract or if I want to enter into a new contract?
As before, please visit your nearest ERGO branch, call us on 610 8500 or send an e-mail to info@ergo.ee if you would like to enter into a new life or health insurance contract, submit a second pension pillar payout application or amend or terminate a valid life insurance contract or pension contract.

Who do I contact if I have a claim?
The procedure for handling life insurance and health insurance claims will remain the same. Only the name of the company will change. Please call ERGO on 610 6500, send an e-mail to info@ergo.ee or visit an ERGO branch if you need to submit a claim.

What do I do if I have a complaint about the company’s activities?
Please call ERGO on 610 6500, send an e-mail to info@ergo.ee or visit an ERGO branch if you any questions about ERGO’s life and health insurance services or the decisions we have made. We are always happy to give detailed explanations. You can contact the supervisory authority if our explanations are not satisfactory.
The activities of ERGO Life Insurance SE Eesti filiaal are monitored by the Estonian Financial Supervision Authority, Sakala 4, 15030 Tallinn.

General supervision of the activities of ERGO Life Insurance SE is exercised by the Insurance Supervisory Commission of the Republic of Lithuania, as the head office of ERGO Life Insurance SE is registered in Lithuania. The contact details of the Insurance Supervisory Commission of the Republic of Lithuania are:
Ukmergės g. 222, 07157 Vilnius
Tel.: +370 5 243 13 70
Fax: +370 5 272 36 89
E-mail: dpk@dpk.lt

How does ERGO inform its clients and partners of the merger?
ERGO will send a letter to its life and medical insurance and pension clients in January. We also give an explanatory note to new clients in January. We will send e-mail messages to our partners in January. ERGO has also informed policyholders of the merger contract in the official publication Ametlikud Teadaanded.

Please call ERGO on 610 6500, send an e-mail to info@ergo.ee or visit an ERGO branch if you have further questions

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