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Principles for processing client data

Right not to receive promotional mailings

For marketing purposes and based on the expected insurance interest of the client, ERGO wishes to forward to their policyholders targeted offers and promotional messages, incl. ERGO’s newsletter. To that end, the policyholder grants ERGO consent to process their name and contact data.

ERGO accepts the wish of its clients not to receive promotional messages. In order not to receive promotional information and/or targeted offers, a letter should be sent to ERGO at turundus@ergo.ee.  

General principles for processing client data:

When processing client data, ERGO Insurance SE shall adhere to the requirements of the Personal Data Protection Act, Insurance Activities Act and other relevant legislation. ERGO protects client data with its security and confidentiality rules and has adopted organisational, physical, and information technology measures necessary for protecting client data. When processing client data, ERGO shall set a limit as to the minimum procedures that are necessary for achieving the established objectives. In accordance with the Insurance Activities Act, the employees of ERGO are required to maintain client data in confidence for an unspecified term.

ERGO shall adhere to the following principles when processing client data:

The principle of legality

ERGO only collects client data in an honest and legal manner.  

The principle of purposefulness

ERGO only collects client data in order to achieve determined and lawful objectives. ERGO does not process client data in a manner that does not conform to the objectives of processing.  

The principle of minimalism

ERGO only collects client data to the extent necessary to achieve established objectives.  

The principle of security

ERGO shall apply security measures in order to protect client data against involuntary or unauthorised processing, disclosure or destruction.

The principle of individuality

ERGO shall notify the client of any data collected concerning them, granting them access to such data and the right to demand the correction of inaccurate or misleading data.