In the case of travel insurance
- Turn to the nearest doctor for medical care.
- If necessary, contact or ask the doctor to contact the Claims Centre at the
phone number indicated at the back of the policy (insurance card). State your
name, location, contact phone and policy number and describe the causes of your
- In the case of travel interruption insurance please contact your travel
agent/transportation company/hotel for changing your trip schedule. After that
contact ERGO Insurance Company.
- Upon the occurrence of a luggage insurance case please report immediately to
the representative of the company that provided the service to you, or to the
police and after that contact ERGO Insurance Company.
- Complete the claim form and deliver it along with the original documents substantiating the occurrence of an insured event to the nearest ERGO office as soon as possible.
EUROALARM Assistance Prague s.r.o.
Kozi 5, 110 00 Praha 1
Tel +420 221 860 616
Faks +420 221 860 600